Happy to help
At Palm headquarters, our dedicated team offers repairs and servicing of all paddles. If you have a problem with your VE Paddle, please contact customer services, and we’ll do our best to help.
Help! I’ve worn out/damaged my VE Paddle and want it repaired. What are my options?
VE paddles are designed for use in a variety of conditions, but sharp rocks, and other hazards can all take their toll. This includes hucking large drops, damage whilst running a gorge (post swim) or even just being run over by your friends camper van.....etc. If your VE Paddle needs a new blade , replacment shaft or has some water sloshing around in the shaft, then we offer an excellent in-house repair service and can easily fix most paddles for a reasonable cost.
If you need a repair, then get in touch and send your gear to us (clean and dry) with a completed returns form. Standard prices are as indicated on the returns form, but if it will cost any more then we’ll let you know how much before we carry out the work.
Help! I’ve had my VE Paddle gear for two years or less and it has a defect.
If your VE Paddle has developed a defect which is not due to misuse, overuse, or neglect, then we’ll take a look, and will repair or replace it at our discretion. Our 24 month warranty covers any defects in materials and manufacture for two years from the date of purchase.
Items can be returned to the shop that you bought them from, along with your proof of purchase or to us directly at Palm Headquaters. Our warranty only covers the product’s first owner. In some circumstances it may be difficult to return to the point of purchase, in which case you should post the item directly to us (clean and dry) with a completed returns form.
Help! My gear’s older than two years and it has a defect.
If your gear is more than two years old then it falls outside our standard warranty. However, we will still take a look and get back to you. If it has worn out due to fair wear and tear, then we offer a great repair service at a reasonable cost. We will let you know the cost before we carry out any repairs.
Items must be returned to the shop that you bought them from, along with your proof of purchase. In some circumstances it may be difficult to return to the point of purchase, in which case you should post the item directly to us (clean and dry) with a completed returns form.
We will pay the costs of collection but reserve the right to ask for reimbursement of these costs if you were not entitled to reject the products. Please call customer services on (+44) 01275 798100 or email us at firstname.lastname@example.org to arrange collection. You will be responsible for the costs of delivering the goods to us if you do not want us to collect them.