Factory service + repairs
Happy to help
At Palm headquarters, our dedicated team offers repairs and servicing of all paddles. If you have a problem with your VE Paddle, please contact customer services, and we’ll do our best to help.
Help! I’ve worn out/damaged my VE Paddle and want it repaired. What are my options?
VE paddles are designed for use in a variety of conditions, but sharp rocks, and other hazards can all take their toll. This includes hucking large drops, damage whilst running a gorge (post swim) or even just being run over by your friends camper van.....etc. If your VE Paddle needs a new blade , replacement shaft or has some water sloshing around in the shaft, then we offer an excellent in-house repair service and can easily fix most paddles for a reasonable cost.
If you need a repair, then get in touch and send your gear to us (clean and dry) with a completed returns form. Standard prices are as indicated on the returns form, but if it will cost any more then we’ll let you know how much before we carry out the work.
Help! I’ve had my VE Paddle gear for two years or less and it has a defect.
If your VE Paddle has developed a defect which is not due to misuse, overuse, or neglect, then we’ll take a look, and will repair or replace it at our discretion. Our 24 month warranty covers any defects in materials and manufacture for two years from the date of purchase. (12 months for professional and commercial users).
Items can be returned to the shop that you bought them from, along with your proof of purchase or to us directly at Palm Headquarters. Our warranty only covers the product’s first owner. In some circumstances it may be difficult to return to the point of purchase, in which case you should post the item directly to us (clean and dry) with a completed returns form.
Help! My gear’s older than two years and it has a defect.
If your gear is more than two years old then it falls outside our standard warranty. However, we will still take a look and get back to you. If it has worn out due to fair wear and tear, then we offer a great repair service at a reasonable cost. We will let you know the cost before we carry out any repairs.
Download a customer service form for repairs here
We will not deal with wet/muddy/dirty kit. If it arrives in any condition other than clean and dry, then we will post it right back to you, and charge you for the inconvenience.
Some of the most common repairs and replacement parts can be done at the factory, see below the estimated costs for such services & replacement parts.
Please ensure you download a copy of the customer service form for repairs and include within the parcel.
Factory fitted replacements of worn or tired parts, professional removal & fitting plus QC checking.
General repair service charges
- Carbon blade replacement £139
- Glass blade replacement £129
- Adjustable ferrule replacement £82
- Water ingress in shaft / blade £POA
- Carbon bent shaft replacement £267
- Carbon shaft replacement £111
- Glass shaft replacement £93
- 1PC to 2PC with carbon shaft replacement £146
- 1PC to 2PC with glass shaft replacement £134
- 1PC to 2PC (using existing unbroken shaft) £93
Split Shaft Repair Charges
- Carbon split shaft canoe replacement, connector side/ spigot side, £134 / £93
- Carbon split shaft replacement, connector side/ spigot side, £116 / £100
- Glass split shaft canoe replacement, connector side/ spigot side, £123 / £82
- Glass split shaft replacement, connector side/ spigot side £105 / £88
If you need a repair done and your unsure about the requirements just send us an email customerservices@palm.equipment with pictures of your problem and we will help you as best we can.